DraftKings sees prediction markets volume soar as it works toward its Super App concept

Looking ahead, DraftKings’ stated goal is to have the super app framework live nationwide, effectively covering all 50 states ...

When Claude changed, everything changed: Managing AI blast radius in production

We built it on Claude Sonnet 3.5 in early 2025. We upgraded to 3.7 without incident, and to 4.0 without incident. By the time ...

What Are Prediction Markets? Kalshi, PredictIt and Polymarket

Prediction markets are moving into the mainstream, giving investors a new way to watch crowd expectations – and a risky way ...
The State

12 call center best practices to deliver exceptional customer service

Phone calls remain one of the most direct and trusted ways to serve customers - especially when issues are complex, emotional, or urgent. While digital channels have seen tremendous growth, phone ...
Ledger-Enquirer

12 call center best practices to deliver exceptional customer service | Columbus Ledger-Enquirer

Phone calls remain one of the most direct and trusted ways to serve customers - especially when issues are complex, emotional, or urgent. While digital channels have seen tremendous growth, phone ...